Shipping policy
SHIPPING POLICY
Order Processing & Production
All Phoenix Redline™ products are made-to-order. Orders are processed once payment has been successfully verified.
Production typically takes 7–10 business days before an order ships. Production times may vary due to order volume, product availability, holidays, or other operational factors.
Shipping & Delivery
Phoenix Redline™ currently ships only within the United States. We do not offer international shipping at this time.
Once production is complete, standard shipping typically takes approximately 5–7 business days, depending on destination and carrier transit times.
Please note that production time and shipping time are separate estimates. Total delivery time includes both the production period and carrier transit time.
Free Shipping
We offer FREE standard shipping on all U.S. orders.
Tracking Information
Tracking information will be provided via email once your order has shipped. Please allow up to 48 hours for tracking updates to appear after receiving your shipping confirmation.
Address Accuracy
Customers are responsible for providing accurate shipping information at checkout. Phoenix Redline™ is not responsible for delays, delivery issues, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.
Carrier Delays
Delivery estimates are provided as guidelines only and are not guaranteed. Shipping carriers may occasionally experience delays due to weather, holidays, high shipping volumes, service disruptions, or other circumstances beyond our control.
Lost, Stolen, or Damaged Packages
Once an order has been shipped and accepted by the carrier, responsibility for delivery rests with the carrier. Phoenix Redline™ is not responsible for packages that are lost, stolen, damaged in transit, delayed, or mis-delivered after they have been transferred to the shipping carrier.
If you experience a delivery issue, we recommend contacting the shipping carrier directly using the tracking information provided. While Phoenix Redline™ is not liable for carrier-related delivery issues, we may, at our sole discretion, provide reasonable assistance in helping customers communicate with the carrier or initiate a claim when applicable. Any such assistance is provided as a courtesy and does not constitute acceptance of liability for the shipment or its delivery.
Need Help?
If you have questions regarding your order or shipping, please contact us via email at support@phoenixredline.com. To help us assist you as quickly as possible, please include your order number in your email.
If you're experiencing an issue with your order, please review our Order Support & Resolution Policy for additional information and next steps.
